Step One
After your consultation with David or Vanessa, you will receive an email containing information about your upcoming surgery.
You can contact our team to discuss or change your operation date.
Step Two
Secure Insurance / Prior Approval
We will advise if you need to apply for prior approval with your insurer. Please review the estimate letter sent in a secondary email and forward it to your insurer immediately. Email a copy of your approval letter to us at info@tuhauora.co.nz at least 1 week before surgery to avoid postponement.
Step Three
Register and complete your pre-admission forms via Personify.
Important: Use a unique mobile number per family member.
Past Patients: If you or your child have had surgery at Kensington Hospital in the last 3 years, let us know so we can send you a faster "Log In" link instead.
Done? Please email us at info@tuhauora.co.nz once completed, as we cannot see your portal status. (Reply to this email if you prefer to fill out paper forms).



Our Surgical Services
Contracted Services (Affiliated)
Awesome, we arrange everything.
Southern Cross will inform our team if your treatment has been approved or declined. We then let you know. You should not receive any invoices unless advised by Southern Cross.
Services (Affiliated)
Adenoidectomy
Tonsillotomy
Tonsillectomy
Grommets (Unilateral and Bilateral)
FESS - Sinus Surgery
Add on Turbinoplasty
Septoplasty
Rhinoplasty
Exostoses
Non Contracted Services (Non-Affiliated)
If your operation is 'non-affilaited', we will email you an estimate reflecting the cost of your procedure.
The estimate includes three separate fees. 1x Surgeon Fee, 1x Hospital Fee, and 1x Anaesthetist Fee.
Please forward the estimate to Southern Cross for surgical pre-approval. Once your request has been accepted, please send us a copy of your approval letter.
Services (Non Affiliated)
Myringoplasty
Neck Excision
Ossiculoplasty
Stapedotomy
Laryngoscopy +/- Biopsy